Use case

Search a governed document collection

SO / SCENARIO FRAMERAG knowledge assistant
  1. 01Problem

    The information exists, but versions, access rights and locations make retrieval slow.

  2. 02Response

    An assistant searches a defined collection, cites relevant material and abstains when evidence is insufficient.

  3. 03Handoff

    A person receives the context whenever the case requires it.

Starting point

A clearly identified point of friction.

01

Problem

The information exists, but versions, access rights and locations make retrieval slow.

02

Response

An assistant searches a defined collection, cites relevant material and abstains when evidence is insufficient.

03

Handoff

Incomplete, ambiguous or sensitive cases move to a person with the useful context attached.

A real scenario to test

Start with the task, its exceptions and its value.

Explain the context